I will never buy anything from this place again. The customer service here from the "manager" Angelo is the worst I have ever seen. Took my second purchase of Diamond Earrings to get fixed for the second time before they noticed they had sold them with the backs bent. I took them in 4-28-17 with a promise date of 5-9-17. I called 3 days later after the promise date no problem. They then tell me not till the 18th which again was no big issue till the "manager" Angelo hung up on my wife after she inquired why the delay. I couldn't believe they just hang up on paying customers that had questions about the faulty merchandise in the first place. I had to call myself before I was informed they were ready for pick up after they said they were going to call me. Terrible place to buy expensive jewelry. Awful customer service. Canceling my Kays card.
The sales associates there are very rude and not helpful at all. They seemed bothered when asked for help.
Kay Jewelers Outlet is a US Jewelry Store based in Grand Prairie, Texas. Kay Jewelers Outlet is located at 2950 I-20 Frontage Rd Suite 600, Grand Prairie, TX 75052, USA.
Please contact with Kay Jewelers Outlet using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers Outlet opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.